Position Title: Systems Administrator
Position Type: Full Time
Clearance: Minimum Top Secret with SCI eligibility
Job Title: Systems Administrator
Description: USAFCENT requires contractor support to provide oversight, management, continuity and technical assistance on all communications platforms to units across the Area of Responsibility (AOR).
Provide support in performing standard system administration which includes installation, configuration, operation, management, troubleshooting, repairing, upgrading, inspecting and maintaining server systems including administration of all core and functional services/systems for all of the organization's networks. Administer core services, and support core and functional servers for JWICS, Secure Internet Protocol Router, Non-Secure Internet Protocol Router, Computing Services Directorate (CSD) and Combined Enterprise Regional Information Exchange System networks. Core services include Exchange, file shares, Symantec Anti-Virus, system backups, Domain Naming Service, etc. System/service issues shall be coordinated with USAFCENT Network Operations Security Center. Interface with higher authority for approval of user accounts and network access.
Provide software and firmware maintenance. This includes maintaining workstation / server operating system software such as Windows. Manage user accounts for workstation / server access; work with the IAM and IAO to ensure that proper paperwork is on-hand for the accounts. Create and manage user directories on the workstations/servers. Monitor workstations/server logs for errors and failures and perform appropriate troubleshooting and maintenance. Perform workstation/server configuration management and documentation. Manage print services and Internet Protocol addresses for the printers. Manage enterprise virus scanning software and updates. Perform scheduled and preventive maintenance on core servers. Provide support in providing software and firmware maintenance.
Ensure compliance with all security driven tasking orders. Load, configure and install operating systems for all Windows-based servers. Build/test new Personal Computer client configurations. Provide support to ensure a secure operating environment by monitoring user access and adherence to established policies and procedures. Obtain and maintain individual crew position certification in accordance with AFI’s. Ensure adequate security measures are applied to servers/clients to ensure network protection. Perform backups, restorations, and recovery of workstations/servers. Support site visits to include those for accreditation and security assistance. Research new technologies and software upgrades to workstations/servers for familiarity and to keep up with current technological developments is required.
Detect, analyze, and resolve problems associated with hardware, operating system, and application software. Make recommendations for commercial off-the-shelf (COTs) application upgrades and implementation of new applications. Report all detected or known attempts of unapproved hardware/software installations or changes to a Quality Assurance Evaluator (QAE) or Government representative. Support the USAFCENT network monitoring and analysis tools. Provide support in providing desktop/server and software application integration support. Provide technical staff assistance of all assigned projects pertaining to server inter-operability and integration requirements. Support in managing domains to ensure proper collections, advertisements, and packages are properly distributed to keep client and servers properly patched and compliant with directives. The contractor shall provide support in performing account management and work with the ISM.
Monitor help desk ticketing system for all in-coming requests for service and ensure that all actions taken are properly documented. Maintain and update appropriate system administrator documentation and position continuity/training materials for each assigned system.
Associates of Science degree in Computer Science or related field; 2 years’ experience being equivalent to 1 year of education, Microsoft Certified Solution, 3+ years of experience in the field or in a related area, DoD 8570 Level II Technical Certification or higher; ITILv3 Certification.