C4PS understands the vital role that service desk support and key to our approach is providing multi-tier analysts that have the requisite skillsets, professionalism, and customer service required to make customers more capable. We have demonstrated success in implementing the 24/7/365 service desk that exemplifies our continued commitment to exemplary customer service and dedication to first-call resolution. This is achieved by actively working the support request through the support request process and then finally resolving the support request accurately. Our concept of Total Contact Ownership ensures the requirement of tracking, monitoring, and communication is effectively implemented throughout the support center. Through efficient training, we have reduced queue times, which decreases response times. Our personnel closely monitor metrics to identify trends and anticipate customer needs. Our team understands the target performance objectives, the need for collaboration, and collective knowledge management and sharing through Information Management portals.
We provide customers with experienced analysts with technical expertise to analyze, provide solutions, and resolve complex system issues, which are unable to be resolved by first tier analysts:
See below to contact our Business Development Team for more information.